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Aldridge Flooring & Interiors

returns

Could I return any unused tiles?

Yes, within our terms and conditions.


Do you have a returns policy?

Surplus tiles

We operate a "no returns policy" for surplus tiles and cannot be held responsible for surplus goods as quantities are estimates only. It is your responsibility to ensure you have ordered the correct amount. This is typically wall/floor area plus 10%. Remember, it's better to have more than less as ordering more will incur extra delivery charges.


Unwanted Orders

Under certain circumstances, we will accept back unwanted orders. They must be packed as they arrived as they will have to travel back to us without being damaged. The courier that delivered them will also collect them. We regret that we are unable to accept returns if the courier is unable to get the order back onto his vehicle with the use of a manual pump truck. None of our delivery vehicles have “fork lift” or “hiab” (long arm) capability. When the goods arrive back at our warehouse, they will be checked for damage and shortages. Once everything has been confirmed OK, you will be refunded the value of your order LESS any delivery/collection charges and A collection charge of £40 and a handling charge of 20% would be added to anything you wish to return.


Returns

You can return tiles as long they are not special 1 off orders i.e(Non Stock Items), complete boxes

of tiles to us within 1 month from the date of purchase and providing the boxes are still in good condition.

A collection charge of £40 and a handling charge of 20% would be added to anything you wish to return.

We are able to arrange the collection/ restocking, alternatively if you can send the goods back via your

own means you would only be charged the 20% handling fee thus saving yourself the collection charge